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Help centre

How can we help?

Search the most common questions, or contact support.

Searching & watching

What is moment search?
Instead of matching only titles and tags, VideoFinder analyses each clip every half-second for motion, colour, composition and sound. When you search, we return the exact time ranges that match your description, shown as a heat-map on the timeline.
Why do previews look softer than the downloads?
Previews stream at 720p to keep hover previews instant on any connection. Downloads are delivered as the original master — up to 4K and ProRes 422 on Pro.
Can I search in languages other than English?
Yes. Moment search currently understands 14 languages, including Polish, German, Spanish, French, Japanese and Arabic. You can mix languages in one query.
Does VideoFinder have keyboard shortcuts?
Press / anywhere to focus search, Space to play or pause the player, and the arrow keys to jump five seconds.

Accounts

I didn’t get my confirmation email.
Confirmation links are sent from no-reply@videofinder.link and usually arrive within a minute. Check your spam or promotions folder, then use the “Resend email” button on the sign-up screen (available every 60 seconds). Links expire after 24 hours.
How do I reset my password?
Click “Forgot password?” on the login page and enter your email. If an account exists, we send a reset link valid for one hour.
Can I delete my account?
Yes, from Settings → Account → Delete account. We remove your personal data within 30 days, except where we must keep invoices for tax purposes. Licences you bought remain valid.

Plans & billing

Is there a free trial of Pro?
Yes, 14 days. You won’t be charged if you cancel before the trial ends, and any free clips you downloaded remain yours to use.
Do you have education discounts?
Pro is free for teachers and students with a verified school email address. Schools can get Team at 60% off — write to hello@videofinder.link.
Can I switch between monthly and yearly?
Yes. Switching to yearly applies immediately with a prorated credit; switching to monthly takes effect at your next renewal.

Licensing

Can I use free clips commercially?
Yes. Free clips can be used in commercial and personal projects, including client work and monetised videos. Attribution is appreciated but not required.
What does the Pro licence add?
Access to Pro clips, original masters, PDF licence certificates and legal indemnity up to €25,000 per project (€100,000 on Team).
Is there anything I can’t do with a clip?
You can’t resell or redistribute clips as stock, use them in trademarks or logos, or use them in content that is defamatory or unlawful. Full details are in our Terms of Service, section 7.

Creators

How much do creators earn?
75% of what a Pro subscriber pays in a month is split between the clips they downloaded that month (70% for Team). Payouts happen on the 5th of every month once you pass €10.
What makes a clip get rejected?
Most rejections are technical: visible loop seams on clips marked as loops, heavy compression artefacts, or watermarks. We also reject content you don’t own the rights to. You’ll always get a specific reason.
Do I keep the rights to my work?
Yes. Our licence is non-exclusive — you can sell the same clips elsewhere and remove them from VideoFinder at any time.

Privacy

Do you track me?
No advertising trackers and no third-party analytics. We store your theme and Watch-later list in your own browser, and keep basic server logs for security for 14 days. See our Privacy Policy for details.
Do you sell my search history?
Never. Search improvements use aggregated, anonymous signals only. We don’t build advertising profiles.